Customer Service/Route Coordinator

Finken is seeking a Customer Service/Route Coordinator. Please apply here.DEPARTMENT: Bottled WaterREPORTS TO: Director of Bottled Water/Operations/ITSUPERVISES: Drivers, Route Lead/SalesWORKS CLOSELY WITH: Director of Bottled Water/Operations/IT, Drivers, Route Lead/Sales, Customer Service/Service CoordinatorGENERAL FUNCTION: Responsible for daily route fulfillment and coordination. Main contact for driver questions, concerns and issues. Assist retail customers and maintain showroom.Retail Sales Answer incoming calls, email and fax. Greet walk-in customers and help them with purchasing products or answering questions. Carry out all customer purchases. Assist customers with delivery and credit card payment calls. Keep front reception area stocked with products and clean. Clean and organize showroom.Operations Responsible for driver dispatching. Go through route books - reschedule any deliveries that did not get done. Update routes. Turn in vehicle reports. Put keys away in lockbox. Generate daily tickets for routes. Print route books and get all work orders handed out. Get store supply list to drivers. Get keys for drivers. Be available for driver questions. Mapping and new customer placement.Administration AR calls for water delivery. Check for any non-completed tickets. Organize driver payments and send to St. Cloud. Check late customer report. Call late customers. Keep track of non-completed tickets. Assist with satellite store questions and paperwork. Post checks if needed. Do payroll reports for route drivers.Employee Management Functions Track employee’s attendance, vacation, sick, etc., run the appropriate payroll reports and turn into HR for payroll.Routing / Coffee Maximize route efficiency whenever possible, proactively look for ways to combine or save on routes, know the routing system “inside & out.” Print route books & Load sheets every day in the afternoon before leaving for next days’ routes * Set up new customers on existing routes. When coffee orders come in, fill them, determine whether to ship (Fed Ex) or to send with route driver, keep in contact with customer regarding their order. Give to Matt S if shipping other than via routes.