Finken is seeking a Customer Service/Route Coordinator. Please apply here.
DEPARTMENT: Bottled Water
REPORTS TO: Director of Bottled Water/Operations/IT
SUPERVISES: Drivers, Route Lead/Sales
WORKS CLOSELY WITH: Director of Bottled Water/Operations/IT, Drivers, Route Lead/Sales, Customer Service/Service Coordinator
GENERAL FUNCTION: Responsible for daily route fulfillment and coordination. Main contact for driver questions, concerns and issues. Assist retail customers and maintain showroom.
- Answer incoming calls, email and fax.
- Greet walk-in customers and help them with purchasing products or answering questions.
- Carry out all customer purchases.
- Assist customers with delivery and credit card payment calls.
- Keep front reception area stocked with products and clean.
- Clean and organize showroom.
- Responsible for driver dispatching.
- Go through route books – reschedule any deliveries that did not get done.
- Update routes.
- Turn in vehicle reports.
- Put keys away in lockbox.
- Generate daily tickets for routes.
- Print route books and get all work orders handed out.
- Get store supply list to drivers.
- Get keys for drivers.
- Be available for driver questions.
- Mapping and new customer placement.
- AR calls for water delivery.
- Check for any non-completed tickets.
- Organize driver payments and send to St. Cloud.
- Check late customer report. Call late customers. Keep track of non-completed tickets.
- Assist with satellite store questions and paperwork.
- Post checks if needed.
- Do payroll reports for route drivers.
Employee Management Functions
- Track employee’s attendance, vacation, sick, etc., run the appropriate payroll reports and turn into HR for payroll.
Routing / Coffee
- Maximize route efficiency whenever possible, proactively look for ways to combine or save on routes, know the routing system “inside & out.”
- Print route books & Load sheets every day in the afternoon before leaving for next days’ routes * Set up new customers on existing routes.
- When coffee orders come in, fill them, determine whether to ship (Fed Ex) or to send with route driver, keep in contact with customer regarding their order. Give to Matt S if shipping other than via routes.