DEPARTMENT: Sales — Water Treatment & Delivery
REPORTS TO: Service Manager
WORKS CLOSELY WITH: Sales Team, Production, Logistics, Customer Service, Delivery/Route Drivers
GENERAL FUNCTION: Serves as Finken's front-line representative, welcoming walk-in customers and internal team members while supporting the sales team through administrative coordination, order processing, and clear communication between departments and clients.
KEY RESPONSIBILITIES:
- Answer phones and direct calls to the right people
- Assist walk-in customers with water and salt sales
- Open the daily mail
- Maintain office supplies and overall office appearance
- Process work orders
- Assist the sales team in preparing quotations, proposals, and contracts
- Process customer orders and ensure timely delivery
- Coordinate with production, logistics, and customer service departments
- Respond to customer inquiries and resolve order-related issues
- Schedule meetings, appointments, and sales presentations
- Prepare invoices, purchase orders, and other sales documentation
- Monitor inventory levels and coordinate stock availability
- Follow up with customers regarding orders, payments, and feedback
PHYSICAL REQUIREMENTS: Able to lift 45 lbs.
QUALIFICATIONS:
- 1–3 years of experience in sales support, customer service, or a similar role
- Background in customer service, sales, and marketing
- Proficiency in Microsoft Office (Excel, Word, PowerPoint); HighLevel and Canva a plus
- Strong organizational and time-management skills
- Excellent communication and interpersonal skills
- Ability to multitask and work under pressure
- High attention to detail and problem-solving ability
SKILLS:
- Customer service orientation
- Sales administration
- Data entry and reporting
- Communication and negotiation
- Teamwork and collaboration
- Time management
KEY PERFORMANCE INDICATORS (KPIs):
- Order processing accuracy
- Customer satisfaction levels
- On-time order fulfillment
- Sales report accuracy
- Responsiveness to customer inquiries
- Sales team support efficiency
- Dependable — ready to show up every day
This role is ideal for someone who enjoys coordinating activities, supporting sales operations, and maintaining strong customer relationships while keeping day-to-day business running smoothly.
