DEPARTMENT: Finken Water, Inc
REPORTS TO: Service Manager
WORKS CLOSELY WITH: Sales Team, Service Team, Field Technicians, Dispatch/Scheduling
GENERAL FUNCTION: Serves as the first point of contact for Finken customers, delivering an exceptional experience by answering calls, scheduling service, processing work orders, and coordinating between customers and field technicians.
RESPONSIBILITIES:
- Answer incoming calls with professionalism, enthusiasm, and a positive attitude
- Assist retail customers purchasing salt and water
- Schedule service, maintenance, and installation appointments for technicians
- Answer customer questions and direct calls to the appropriate department
- Coordinate daily schedules and communicate updates with field technicians
- Process work orders, customer information, and service records accurately
- Make outbound calls to confirm appointments, follow up on satisfaction, and schedule maintenance reminders
- Respond to customer inquiries via phone, email, and text
- Resolve customer concerns promptly and professionally
- Maintain organized customer files and accurate records within company software
- Support office operations and work closely with the sales and service teams
- Observe Finken Companies' rules and procedures
PHYSICAL REQUIREMENTS: Able to lift 45 lbs.
QUALIFICATIONS:
- Excellent phone presence with a clear, confident, and friendly speaking voice
- Energetic, outgoing personality with exceptional customer service skills
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize in a busy office environment
- Proficient with computers and comfortable learning our scheduling software
- Dependable, punctual, and a collaborative team player
- Previous customer service, dispatch, or office experience preferred
- Experience in water treatment, plumbing, HVAC, or other home service industries is a plus
WHAT WE'RE LOOKING FOR:
- A people person who genuinely enjoys helping customers
- Someone who stays positive and composed during busy periods
- A proactive problem solver with excellent communication skills
- An organized, dependable team member who takes pride in delivering outstanding service
