Customer Service/Billing Specialist

Job Title: Customer Service/Billing Specialist

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Work Location: In person

Job Summary:

We are seeking a friendly and highly organized Customer Service/Billing Specialist to join our team. Your main responsibility is to manage the accurate and timely generation of client invoices, processing payments, resolving billing discrepancies and maintaining clear financial records.

Responsibilities:

• Invoice Generation & Distribution: Review timesheets, project logs, or service orders to prepare, verify, and issue accurate invoices to clients on a weekly, bi-weekly, or monthly schedule.
• Payment Processing: Record incoming payments via checks, credit cards, wire transfers, and automated clearing house (ACH) transactions, ensuring proper ledger allocation.
• Dispute Resolution: Investigate and resolve billing discrepancies, client queries, and underpayments or overpayments by collaborating with internal departments.
• Accounts Receivable Follow-up: Monitor aging reports, contact clients with overdue accounts, and follow up on delinquent payments while maintaining a professional and customer-centric approach.
• Data Maintenance: Maintain up-to-date client billing profiles, update contract terms, and ensure all financial transactions are accurately documented in the enterprise resource planning (ERP) or accounting software.
• Reporting: Assist the finance team with month-end closing procedures, prepare accounts receivable aging summaries, and generate ad-hoc billing reports as requested by management.

Qualifications:

• Excellent phone presence with a clear, confident, and friendly speaking voice.
• Energetic, outgoing personality with exceptional customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a busy office environment.
• Proficient with computers and comfortable learning our scheduling software.
• Dependable, punctual, and a collaborative team player.
• 1-3 years of previous experience in billing, accounts receivable, or general accounting.

What We're Looking For:

• A people person who genuinely enjoys helping customers.
• Someone who stays positive and composed during busy periods.
• A proactive problem solver with excellent communication skills.
• A team member who is organized, dependable, and takes pride in delivering outstanding customer service.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience & Language:

• Customer support: 1 year (preferred)
• English